IFS UNLEASHED: Revolutionising Service Operations
IFS, the global leader in enterprise cloud software and industrial AI, has announced that Rolls-Royce Power Systems, under its mtu brand, will implement IFS Cloud to optimise its global service operations. This strategic move is aligned with Rolls-Royce’s goals of boosting efficiency, promoting sustainability, and driving growth across its service delivery network. With over 10,000 employees, the Power Systems division is adopting a service-provider approach to enhance its service-level agreement (SLA) fulfilment and streamline scheduling operations on a global scale.
Optimising Service Operations with Industrial AI
As part of its shift to a service-provider model, Rolls-Royce Power Systems is set to use IFS Cloud to modernise and optimise service operations. The implementation of Industrial AI is expected to transform the way services are delivered, enabling real-time insights into operations and dynamic scheduling capabilities. This innovation is designed to streamline workflows, increase agility, and improve the accuracy of service delivery, ensuring Rolls-Royce can meet its global clients’ needs more effectively.
IFS Cloud’s Planning, Scheduling, and Optimisation (PSO) module will allow Rolls-Royce to unlock the full potential of its service data. By gaining better visibility into service operations, the company will be able to increase the scope of long-term maintenance contracts and grow spare part sales. The integration of the PSO module will enhance scheduling efficiency and engineer deployment, ultimately leading to higher first-time fix rates and ensuring the consistent fulfilment of SLAs across Rolls-Royce Power Systems’ fleet of engines.
What-If Scenario Explorer Enhances Proactive Planning
IFS Cloud’s What-If Scenario Explorer (WISE) will play a pivotal role in improving Rolls-Royce’s planning processes. The simulation capabilities provided by WISE allow the division to model various operational scenarios, such as fluctuations in resource allocation, demand, technician availability, and parts supply. This data-driven approach will enable Rolls-Royce to anticipate potential challenges, optimise resource utilisation, and proactively address issues before they arise. By accurately modelling different scenarios, Rolls-Royce can better align operations with SLAs and optimise capacity planning across its global service network.
Joern Lindstaedt, Vice President of Global Customer Service for Power Systems at Rolls-Royce, commented, “After considering various partners, it became clear that IFS Cloud’s capabilities would be a game-changer for our service operations. The combination of enhanced real-time insights and dynamic scheduling will support our goals of improved service delivery, customer satisfaction, and the realisation of our efficiency and sustainability targets.”
Automated Scheduling for Increased Efficiency
One of the key advantages of IFS Cloud is its ability to automate critical aspects of service operations, such as planning and dispatching. By reducing manual intervention, IFS Cloud allows Rolls-Royce to improve efficiency, allowing new dispatchers to quickly master resource allocation. Additionally, the automated scheduling process enables the company to optimise service appointments and make swift adjustments to scheduling as required. This ensures that services are provided in a timely manner while meeting the diverse needs of clients across multiple regions.
James Lewis, Global Head of Service Management at IFS, said: “We are excited to collaborate with Rolls-Royce Power Systems to support their transition to a more service-driven business model. With IFS Cloud, they will be able to enhance first-time fix rates, reduce response times, and rely on data-driven insights for faster, more accurate decision-making. This will significantly improve service quality and customer satisfaction on a global scale.”
Real-Time Engine Performance Insights for Proactive Maintenance
In addition to optimising scheduling and resource allocation, IFS Cloud will provide Rolls-Royce with real-time insights into engine performance, resource availability, and service needs. This data will allow the Power Systems division to proactively manage maintenance schedules, reduce downtime, and better align maintenance with operational requirements. By enabling proactive decision-making, IFS Cloud will help Rolls-Royce deliver more consistent and reliable service to its clients worldwide.
The IFS Cloud platform will be rolled out to 1,000 users across 1,200 locations in 175 countries, further strengthening Rolls-Royce’s commitment to innovation, customer service excellence, and the optimisation of global service operations.
